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How to perform a page refresh! |
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| Internet Explorer v6 or lower | Click the "Refresh" button located on the main as shown in the image below. You can also press the "F5" button on your keyboard to perform a page refresh, if this does not work, try using CTRL + F5 to perform a hard refresh.
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| Internet Explorer v7 | Click the "Refresh" button located on the main as shown in the image below. This refresh button is located to the right-hand side of the address bar. You can also press the "F5" button on your keyboard to perform a page refresh, if this does not work, try using CTRL + F5 to perform a hard refresh.
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| FireFox | Click the "Refresh" button located on the main as shown in the image below. You can also press the "F5" button on your keyboard to perform a page refresh, if this does not work, try using CTRL + F5 to perform a hard refresh.
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Question: The videos will still not play on my browser?
Answer: Try downloading another Browser i.e. www.firefox.com This will allow you watch the videos with a new browser and download the relevant pluggins to watch the material.
Question: Sound high pitched
or garbled?
Answer: Camtasia content playing on the latest release of the Flash Player (v9.0.115.0) may cause audio to sound garbled and/or high pitched like a chipmunk, check this article link out: CLICK HERE
Question: The video will still not play online?
Answer: You can download the video to your desktop using the download link in the page, and watch it from there. I use www.firefox.com as the website browser, as it downloads the relevant plugins for the videos you are viewing. Please hit download and download the video to your desktop.
Question: I do not have the relevant plugins to view the video from your relevant player?
Answer: If your browser does not download the plugins, please download them manually from these website sources:
1, Flash Player CLICK HERE
2, QuickTime CLICK HERE
*NOTE* Once you have downloaded and installed these plugins please restart your system!
Question: I have updated Flash and my browser is still asking me about Java, how do I activate it?
Answer: You can enable Java for Internet Explorer by following these details:
Internet Explorer: Please access Tools > Internet Options > Security – Click custom level – use the slider bar to scroll to the scripting section, and enable scripting for active scripting and scripting for Java applets.
Firefox: Please access Tools > Options > Content – Tick boxes enable - Java Script and enable Java should ticked
Please try all instances above. If you still have problems please Take a look at the Camtasia Tech Support Website.